Wednesday, March 14, 2007

Shake, shake, shake...

Big shake up at the Undisclosed Customer Service Center™.

After 5 years our center will no longer be the primary site for tech support for the Undisclosed Computer Software Company™. This support will now be supplied by a center from...'across the pond'.

We are told it has nothing to do with the quality of service we provide. Since we started, our center has been the highest rated in customer satisfaction. We are going out at the top of our game. (that's comforting) It is just that, well, we will not work for beads. I know, we can be soooo unreasonable. So you can all just get used to talking to my buddy Ez Baz Bah when you blow up your computer.

You all complain about Bill, but once he retires the place goes to hell.

We will retain the customer service contract as well as service technical support for one of their other products. However, as of the end of this month, I will no longer be a technical support engineer for the main product.

Now what? Go back to customer service? Technical Routing? I could, I suppose. I may even be able to switch to the one product we have left. Might be interesting. What, you ask, are they going to do with us all?

Enter the Undisclosed Internet Service Provider™. Yes, since we have all these people with nothing to do, we can bring in a new client.

Great, the one pain-in-the-ass part of my job that I hate (trying to get people connected to the internet) is the only thing I will be doing from now on.

Although, I am stoked to have the opportunity to say, "I'm sorry this is a software issue, you will have to call the Undisclosed Computer Software Company™.

I have heard it enough from the other side, it will be sweet.


Nadine said...

OMG.. this is very distrubing. BUT until we .. each consumer in the USA/CANADA refuse to talk to someone who can't speak english.. and make them PUSH our calls forward.. we are creating our own problems. .. SO.. when you call for support and get someone who can't speak english.. make them forward your call .. until you get an english speaking person! I do!

Jack said...

Geez Luize! (do you know how hard it is for me to PURPOSELY misspell???)

What does this do for your longer term job security? Is your new client large enough to justify retention of the work force?

I'm scared for you, Eva, since the unemployment rate in your neck of the woods is about as bad as it is here!

Evel said...

As far as ISP's go, it is a pretty big one. The company I work for deals with fortune 500 companies, so I am not really worried.

For now anyway.

kelly said...

and you can ask them for english till you are blue in the face and you won't get it on purpose, you go where the call lands LOL

Anonymous said...

'Although, I am stoked to have the opportunity to say, "I'm sorry this is a software issue, you will have to call the Undisclosed Computer Software Company...'

Says you! I'm the one who's gonna get that call just to have to tell them it's a 79.00 charge, after you've dumped them! LOL.