And I am pretty sure they hire retards to deliver packages. Their HR motto? "Dude, if you have ever checked your gas level with a Bic lighter? We want you!"
On October 5th I bought a skateboard for the boy on eBay. I guess it went wrong from the beginning. The 'seller' of this item was a real tool. I checked out his other feedback and it all said fast delivery, great communication. So about a few days after my payment went through I emailed the seller for the UPS tracking number.
I emailed again, nothing. Two days later, again nothing. I was starting to get worried. Here is what I finally got out of him.
FROM ME:October 18/05 I was reading your feedback, keep seeing 'great communication' I am
starting to worry that you are not even getting these emails.
Blink once if you can see this.
TOOL SELLER: (that is to say seller who is a tool, not a seller of tools, but I digress)October 18/05 get alot of email
only answer importnat ones
That made my blood boil. Who the fuck does this guy think he is? He took the time to send a snotty reply but couldn't be bothered to copy and past the fucking tracking number.
FROM ME: October 22/05 I paid you promptly, I assume you already shipped the board. I don't see the problem with sending me a tracking number so I can find out where this item is in the world. I don't know what you constitute as important to you, but this is important to me.
FROM TOOL: not in office til monday
shipped the day of feedback
FROM ME: October 26/05 Day 20, no skateboard.
FROM TOOL: will call ups
What a fucking concept! I was thinking the same thing. SIXTEEN FUCKING DAYS AGO! You can see how he got all the 'great communication' feedback.
FROM TOOL: October 27/05
1P 6L2 18B 68 4027 332 9 (AH THE ILLUSIVE TRACKING NUMBER!)
Delivered on: Oct 12, 2005
Delivered to: NEW GLASGOW, CA
Signed by: RELEASED BY DRI
Service Type: STANDARD
Now he gets all 'I told you so' when in fact that was the whole problem. If he had just given me the tracking number that he clearly had on the 6th all would have been well with the world. As it stands now I have to tear UPS a new one.
So, since they (UPS) say they delivered a skateboard, I have to inform them that I did not receive the skateboard. I call and get a very nice girl, Allison, who informed me that, yes the driver delivered that package. I know that is what they think, but I tell her that I never received it. I know this because I never signed for it. I ask her what 'Signed by: RELEASED BY DRI' means.
"Oh, that means he left it at the door."
"Are you kidding me? What door?"
"Ah, Allison? Can you see the shipping instructions? What do they say, dear?"
"Name, date, oh!... upstairs rear entrance..."
"Exactly. He left it in front of the house, at noon, right next to a High School. What do you suppose happened to it?"
So now she is gathering information to file a claim. Someone will notify me. Of what? They delivered the package, it was stolen from in front of the house, of that I am certain. Hello? Free skateboard! Pick it up on your way to lunch! What else could have happened to it?
The boy is upset, but I will just have to get him another one. It's too late now for him to use it this year anyway.
All I can say is if the seller had just given me the tracking number when he had it, we could have avoided all this. Believe me, I will never buy from this guy again.
UPDATE: Just got a call from Sharon at UPS, she is sending out the driver to retrace his steps, if he doesn't find the package (which I am sure he will not) then she will contact the seller and reimburse him and then he can send me a replacement board.
I may have to revise the title of this post. Cuz right now? UPS? Sucking? Not so much.
But I am positive that the seller will pick up the slack. You know, for the lack of sucking and all.