Again I say, Thank God for Americans.
For without them, I have no job.
"Thank you for calling the Undisclosed Customer Service Center my name is blah blah blah...Can I have your first and last name please?"
"Uh, I just have a simple question." He probably means moronic, that's why he doesn't want to give his name.
"Well I am not a technician..." They don't get this statement, and usually just keep on talking.
"I just installed a sound card." And he does not disappoint. "Do I still need speakers, or will the sound come out of the card?"
There are no simple questions, only simple people.