Wednesday, October 19, 2005

Draft from the past.

Thought I would share with you the comments I received on a post I made to another site. This has been sitting in draft for a while waiting for a day I couldn't think of anything to blog about. This particular post was one I put here as well on June 26th. Incidentally me in this instance is not me but a pompous windbag with a superiority complex.

Comments for: Best way to get your call times up? Argue with an asshole.

I realize customers are a big PITA, but you sound like a jerk. It's not your job to be such a smartass with people - you are paid to assist them with their problem, not give them an attitude, regardless of whether they started it. If I was your employer, you'd have been fired.
Posted by me at June 29, 2004 12:22 AM

Yeah, baby! You've got some ATTITUDE. ;)
Um...can you create a case for me, please?

Posted by m. at June 29, 2004 10:52 AM

Excuse me? But I am not paid enough to be told I am an asshole by a person who has no idea who I am. Don't fucking steal my VCR and then get attitude with me when I won't show you how to work the remote.

I don't see why I should have to show common courtesy to people with none.

How's that hearts and flowers shit working for you? I would love to see you after a ten hour shift of these idiots.

Posted by Evel at June 30, 2004 03:19 AM

I would have paid $$$ to hear that call!
But you know even if he does go buy a he's still going to call you for support. Because you are computers:)

Posted July 1, 2004 01:56 AM

And by the way....I am NOT a jerk. I am a bitch, therein lies the difference.Posted by Evel at July 1, 2004 07:01 AM

I had a customer one time who did not want to tell me his name, and we had to have it to create a ticket. In frustration he said that his name was Dick. I didn't say his name at all during the call until the end and I said "thanks for calling DICK!"
Posted by Me at July 1, 2004 10:55 PM

Fine, you're being a bitch. Regardless of how much you get paid, you're not being paid to be a bitch to the customers. And honey, I HAVE worked customer service, and I KNOW it sucks, but that is your job to take their shit. It's unfortunate, and I am not saying that person isn't an asshole, but what I AM saying is that you better watch your attitude before you're canned.
Posted by me at July 2, 2004 02:30 AM

Someone takes life waaaay too seriously. How sad.
Posted by Evel at July 2, 2004 04:56 AM

Personally I'm tickled that you're Canadian and that you remember the torching of the white house!

As far as 'me' is concerned, I personally assume that anyone posting here may actually not be posting 'real life' verbatim, but rather what they wish they either had or could have said. Why would someone read this site and assume that everyone says exactly what happens in reality? (Even if you are, Cube 420, I wouldn't assume you are)

This is a venting site. These days, the most stressful jobs around are those which require being cheerful to people (because they're customers) no matter what. Flight attendants are getting chronic fatigue syndrome from having to smile all day long - I can't recall the exact term for 'smilitis', but it's increasingly being recognized as a major organizational behavior problem in the service industry.

So why pick on people here? This is effectively a health benefit. Why not bugger off and annoy someone who's actually done something to you rather than going trolling on sites that everyone else is enjoying?

If you don't like it, don't come back... it's a simple solution to a simple problem

Posted by Maggie at July 2, 2004 07:32 AM

I wouldn't say I'm trolling because I read all the entries on a daily basis and rarely comment, and when I have, it's not been in disagreement with what was said. Obviously, this girl's posts have touched a nerve of mine, and the reason why is because I have worked in the customer service industry and I have overheard people being rude and nasty like this girl claims she is and I think it's wrong. I understand this is a place to vent, but then tell it like it is, don't pretend to be so nasty. And I wouldn't be surprised if she really is that nasty either. That's my issue. Just wanted to explain. Now I will stop posting and everyone can feel good about their attitudes again. :)
Posted by me at July 2, 2004 02:55 PM

Oh and one more thing - I take life too seriously? I'm not posting long entries all the time about how nasty I am, or wish I was, to customers. Furthermore, if you're posting in a public forum, don't expect everyone to agree with you 100% of the time. I'm sure I'm not the only one who thinks you have an attitude problem, I'm just the only one who said it.
Posted by me at July 2, 2004 03:00 PM

HAHAHA! Comment all you like. I personally don't have a problem with my attitude.

And for the record that is exactly what I said. Not apologizing for it. I don't care what service you are providing to a 'customer' (which incidentally is not the case here since this guy was stealing the software) it does not give them the right to treat you like a second class citizen. That guy was nasty from hello. And he got it back, in spades.

You have to be a real asshole to me to illicit that kind of response, so when you are, you get it back, its that simple. I am not arbitrarily snotty to people. That guy deserved it.

Posted by Evel at July 3, 2004 03:46 AM

Never did find our who 'me' was, he was so sure of his own self-righteousness that he remained anonymous. Most idiots do.

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