Friday, July 16, 2004

And how long have you known this?

Half of the calls I get at the Undisclosed Customer Service Center� are people who have "lost" their Internet Explorer. They can't surf the net, because IE will not open. Their ISP tells them that they need to reinstall IE, either by using their OS disc or ....wait for it...downloading again from the internet.
If they can't get their browser to open, how do they download from the internet?
I will tell you how. And it baffles me that they didn't give us this information before. If you open your 'my computer' folder (or any folder for that matter)  and type a website into the address bar, it goes to that website, without internet explorer. Because windows explorer and internet explorer use the same shell.
Wouldn't you think that that is useful information that we could perhaps pass on to the customer? You can't imagine how many times I have charged someone to go through for technical support for just this issue.
Geeks are an odd bunch. They keep the really cool information to themselves.

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