I refuse to call you Doctor unless you call me Princess.
"Thank you for calling the Undisclosed Technical Support Team™ my name is blah blah blah...Can I get your name and your case number please?"
"My name is Doctor Snooty and my case number is blah blah blah." Big emphasis on Doctor.
Oh great, one of 'those'. I am sorry bitch, but unless you are between my legs diagnosing some foreign disease or hauling my heart out of my chest to give it the once over, I am not calling you doctor.
"Ok, how can I help?"
She proceeds to tell me that she tried to send out an email in LookOut Quick with an attachment that she realizes is too big but she tried it anyway. Now it will not send and it will not delete.
We navigate to her personal folder and delete the out box. We reopen LookOut Quick and the email is gone.
"So, I will be closing this case as resolved."
"Is that it?" She can't believe it is that simple.
"Yes." It is 'just' that simple.
After she hangs up I notice that she actually paid $59 for that 6 minute call. I turn to Potsie. "That call was under 10 minutes, you think I should refund her?"
"Sure, I would."
"Ok, but when I asked her her name, she said 'Doctor' Snooty."
He laughs, "Well then, no!"
"Your right, that'll be a $59 stupid tax for 'Doctor' Snooty." Cha-ching!