This call came in Sunday night, at about 10:30 Atlantic Standard Time.
"Thank you for calling the Undisclosed Customer Service Center�, my name is blah blah blah...."
"Yes, I was supposed to get a callback on my case, and I never got it."
I get the case number and bring it up. "It says you are scheduled for a callback on Monday, April 19 at 8:30am."
"Ya, It's after 6 and I never got it." He is flipping.
"Yes but this is Sunday, you are scheduled for Monday."
"It is Monday where I am." Maybe I am missing something. Just because you say it, doesn't make it so. This guy is getting very upset with me.
"No, this is the 18th."
"Ya, and I never got my callback."
"Sir you are scheduled for Monday the 19th, this is Sunday the 18th." Maybe I am missing something. "Where are you calling from?"
"Arizona. AND I AM TELLING YOU IT IS PAST 6, MONDAY NIGHT!"
"Well Sir I am on Atlantic Standard time, and it is Sunday, April 18th 10:30 PM. In order for it to be Monday where you are, you would have to be calling from China."
Wait for it...........................< CLICK >
I know Arizona is on its "own" time, but you can't just pick a day.