Monday, March 22, 2004

Even the Taliban knows you have to diversify.

This is what I have to deal with. Even though I am in Pro now, I do get the odd redneck. I use that term for lack of a better, you be the judge.

Thank you for calling the Undisclosed Customer Service Center' my name is Evel....blah blah blah'

'Ya, I was just talking to a tech and was cut off.' hung up on you mean, I can tell by this guys snotty attitude that he probably deserved it, but I give him the benifit of the doubt.

'Sorry about that sir, do you remember his name I can put you directly back to him.'

'Ah, no, and I would appreciate NOT going back to India.'
Ok , I was wrong, no doubt here. I give him the schpeel about being a global company and all I could do is transfer him with no guarantee where he would go.

'Well, this is the thing. I refuse to speak to any member of the Taliban. Or anyone else in the middle east.' I kid you not, he actually said those words. He stuns me for a second. Most rednecks try to mask their ignorance by telling you they are not prejudice, they just have problems understanding people in India. Not this guy.

'Well, Sir, I can guarantee you that the Undisclosed Customer Service Center' does not employ members of the Taliban.' this prompts surprised stares from my coworkers. I didn't bother to point out the fact that India is not even in the middle east.

'Ya right. Fine, you can get me back to the guy I had before, his name was Chris, (sarcastically) I am guessing it is not his real name I could sorta understand him.' I check the file and have to mute the guy, I am busting a gut.

Aside from the fact that he got India confused with Afghanistan, the tech he spoke to wasn't even in India. He was in Canada, and his name? Could not have been anything but Chinese.

Perhaps the Command Post should look into this. Apparently the Taliban is now headed up by Chinese Canadians who set up customer service businesses in India. Neat trick moving India into the middle east, and no one noticed.

Alert the media!

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