Tuesday, July 19, 2005

Incoming message from the Big Giant Head!

The Big Giant Heads from the Undisclosed Computer Software Company™ flew in yesterday to begin training.

A little background. I work for the Undisclosed Customer Service Center™ who's only client (until very reciently) in this center was the Undisclosed Computer Software Company™.

A couple months ago the Undisclosed Customer Service Center™ courted a new client, lets call them Undisclosed H Em Oh™. They figured it would take this new client a while to make up their minds and by then they would have a new location ready for them.

Not so, they were quick to sign on the dotted line. And now they want to begin training and the Undisclosed Customer Service Center™ had no place to put them. So, while waiting for a new location they put a wall down the center of our production floor. Gave them 150 cubes and they started training. They are also using all of our training rooms.

Coincidently, around this same time, the Undisclosed Customer Service Center™ is also courting the Undisclosed Computer Software Company™ to bring in a new project. Much training, new shifts, the whole nine yards.

They didn't figure on getting the go ahead on both projects at once.

So the Big Giant Head's from the Undisclosed Computer Software Company™ show up here on Monday and this is what they see.

-The great wall of china.
-Training rooms occupied.
-Strange people milling about.
-Security barring them from half of the center.
-Techs (their techs) standing around for an hour waiting for seats so they can begin working.
-One hastely constructed training room smack dab in the center of the production floor that they are informed is 'special, just for them'.

So, one of our classes begin. Trainer is distracted by production floor noise and the added noise coming from behind the great wall. He is pissed. He sends the class for a break and does not come back.

Next thing you know, the Big Giant Heads inform everyone that training is postponed till Friday and they leave. This is not good.

I suspect that they went back to their hotel and immediatly contacted the Extremely Huge Head and he is on his way from the home planet.

Heads are going to roll. I just hope that it is not mine.


Anonymous said...


I've been reading a while now. I'm a fellow call centre worker and canadian who's been talking to americans since 2001. I relate and your blog is funny. I thought you might want new perspective.

Not sure how many call centres you have worked in but I'm in my 4th. If a new call centre opens in your area promising a 'different employee experience' and exciting opportunities, tread very carefully. Take it from me, they are all exactly the same, the grass is NOT greener on the other side.

Keep blogging, it's great!


Anonymous said...

I am of the mind that you just sit back and see how the heads roll.

Don't volunteer for anything because no good deed goes unpunished.

If you don't like the atmosphere, wait.

And try not to freak out. It always seems worse than it really is. After all, you still have a job. Such as it is.

Anonymous said...

well the training was pushed till friday because the trainers weren't informed us lowly tech's don't have pro training. so they decided 2 days wasn't enough for that, we're getting 4. friday we start the mystery thing with the rest of y'all...one of the trainers is from texas, he rocks! lol

Unknown said...