Sunday, July 24, 2005

I left some stuff out, if you can believe that.

Well, we finally figured out what the training is. Well sort of. We found out why it was 'secret'.

They don't actually know what it will be in the end. It's more like a pilot. See what we can be trained for. Have us as a backup for existing centers, basically cross train us for every level of customer service highest to lowest. They are big on redundancy sites right now since our center went down in a blizzard for 4 days, and there was no one to cover.

Since most of us already have experience in consumer and professional customer service, they are training us for higher levels. You know, those customers who purchase thousands, even millions of dollars of support. Companies that may even have our technicians on site already or have the option to have them flown in.

Some of the others are a little freaked out. But these customers will require even less from us. They will know exactly what they want and who they want to speak to.

Before we even learn what we will be training for there was a little bit of tension. Especially from a few of the techs that were chosen. They are upset, understandably, about going backwards in the company. (the salary cap is lower in CC) But they don't even know where this might lead, so they should at least give it a chance.

Not this one Tech Chick. The Extremely Huge Head from the Undisclosed Computer Software Company™ is welcoming us and giving us an idea of what it was all about and she starts. She is upset about being there. She feels it is a demotion. Now, keep in mind, we don't work for the Undisclosed Computer Software Company™, we work for the Undisclosed Customer Service Center™, the Extrememly Huge Head is our client. He is pissed. This tech chick idiot won't shut up. He keeps telling her to take up any employment issues with her MO.

Then she does it royally, she equates her draft into this new project with being asked to flip burgers. HOLY MOTHER OF GOD! You don't look your client in the face and tell him it is beneath you to work for him in this capacity.

One of the trainers (not ours, thank god) was offended by this comment, he stood up and told her that the Undisclosed Computer Software Company™ was a family and no one department was any better or worse than the other and stormed out of the room.

This, you would think, would shut her up? No. She kept going. Finally the Extremely Huge Head shut her up. "I can't do anything about your employment, I can't say to your MO, fire her. All I can say is I don't want her on my project. Again, if you have any employment issues take it up with your MO."

BURN! Wonder if I will see her in training on Monday?

So, how is training going? It's frustrating. There is one chick in this class (not idiot tech chick) that is jumping all over my last nerve. She is literally holding us up. She constantly asks questions, senerios about future events, "What happens when I am on the phone for 6 years and I get a cramp?" The guy from the Undisclosed Computer Software Company™ who actually wrote the training book is training us and she is correcting him. I kid you not! This dude wrote the book. Even if he says the sky is green, you do not correct him. What the hell is wrong with you?

I turned to the guy beside me and said, "I'll give you 20 bucks if you break her legs."

"I think one of them is already broken."

"Ok then, ten."

Dude from the Undisclosed Computer Software Company™ is pretty even tempered, and clearly religious but I can see him cracking.

He might do it for free.

And another thing...

Another reason the tech chick is bitter? The CC agents get a one dollar an hour raise! Considering that the techs start out at a dollar more an hour, it has to do with wage equity in the project.

Bite me bitch!


Anonymous said...

holy sweet crap, at least we (meaning techs who got yanked and are in the dayshift class) just shut up and wait to spot the MO to attack him.

Anonymous said...

Cross-training? That can't be good. It usually means a universal license to screw you.

Another word for backup is redundancy, which is the British word for lay-off.

Have I become too cynical? :)

Anonymous said...

I would be more worried, but when they trained people in India for my job they said it was just redundancy. Now they are taking it over.

Nikki said...

Just come out with it and ask the tech hag is she's slow. Tell her to go flip burgers.