I am sitting in my training session today, buzzing through the exercises in record time. I sit, bored, waiting for the rest of the class to catch up so we can go over the answers.
Then I get a sick feeling in the pit of my stomach. Am I done because I know this shit, or am I missing something? Could it be this easy? There are so many who are having real trouble with this stuff, maybe I am doing it so fast because I am doing it wrong.
I think I will go with the delusion that I am just a naturally gifted CSR.