Thursday, May 5, 2005

A well oiled machine?

A lot happening at the Undisclosed Customer Service Center�. I will nutshell it for you. Huge push for new hiring in the tech division. Sounds good, right? Then they tell us in Pro that they are changing our job classification to part time. They may, at some point, have to reduce our hours, so this is in preparation of that. This of course has nothing whatsoever to do with hiring a group of pro agents in India. HMMMM? But hey, we can transfer to tech, that would guarantee us full time. They save money, and fill the tech void.

That was last week.

This week, there is a new client for the Undisclosed Customer Service Center�. An 'exciting' new opportunity. Ya right! Start off on the ground floor of this new project. Oh, did I mention the pay is at ground floor too? Ten minutes later, the tech group is cutting hours. They are over-staffed 75 agents. HMMMM? But you can transfer to the new project. Coincidence? They need 200 people for the new project. Plenty of jobs to go around.

Here is where it is evil genius. You need 200 people for a new project, at base pay. Scare the shit out of the agents you have, make them think they may be losing their jobs, or at the very least, their hours. They panic and jump to the new project at reduced wages.

Then, "OH, I guess we really didn't have to reduce the workforce in tech. My bad." Hire off the street at base wage to fill the spots left by the transfers. Fill the new project, save a shitload of money. The end.

Like I said, a well oiled machine.

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