Thursday, July 10, 2003

It�s a small world.

Another day off, another chance to change the fingernails.

I really need to get a life.

Just in case you are interested, these are flags from different countries. There are no real personal preferences, they were just chosen for the ease factor.

This one was hard.

I just noticed that my blog hits have just gone over 10,000. Too bad that most of that is just me hitting the site to check to see if I have any comments. (and most of the time I am disappointed)

And another thing...

Just wanted to record one of the calls I got the other night. This one almost made me cry. It was 42 minutes long.

�Welcome to the Undisclosed Customer Service Center�my name is ...blah blah blah.�

Ok, this guy calls up, very upset. He has spent all day going back and forth from the store to home with his brand new computer. Every time he tries to install something, the key doesn�t work and he has to take it back to the store. He is very frustrated at this point (and so is the store for that matter) finally he decides to call me.

Ok, sir I can generate a key for you. He tells me it is Product A. He gives me the key that he is trying to use. We try 3 different keys. Nothing worked.

�Can you read to me everything on the disk, maybe we aren�t trying the right version.� Not only is it the wrong version, but the wrong product. Its Product B.

Three more keys later, and I am at my wits end. �I can�t understand this, sir, when it is asking for the key. Read to me everything it says on the screen. �

�Invalid product key�

�That�s all it says?�

�Well no, it says Thank you for purchasing Product C, please enter valid product key.�
(not product A or B, but C)

At this point I wanted to scream. One minute later he had a key for the right product and he was on his way. They don�t pay me enough I don�t think.

NOTE: If you are going to spend more than a thousand dollars for something, please throw in an extra 50 bucks and take a beginners computer course.

Society (and I) will thank you for it.

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