Had the test portion of the interview process today. I think I did pretty well. They wanted a typing speed of 30wpm and I got 55 so that's a relief.
Next there was a test "find these things on the internet, show how you got to them". 20 minutes to answer 10 questions and I knew 5 of the URL's off the top of my head, no search required.(so I finished in 5 min)
Finally, 45 min of simulated customer service calls (which I finished in 28 min, not sure if that is good or bad) All in all I think I did very well. Now I just have to wait.