Saturday, September 25, 2004

Everyone has a right to my opinion.

Where to start? A lot has happened as far as work is concerned. Finally had it out with my TM. He failed me on a call coach. I never fail call coaches.

It was for an OS password. I told her that for security reasons we do not break, bypass or work around passwords. We could only help her reinstall and she would lose all data on the machine. He failed me for telling her she would lose her data. He asked a tech if the password could be broken and they said yes. However, whether they can do it or not is irrelevant, we are not supposed to do it, and any recovery of the data on that machine constitutes breaking the password. I fought it, I sent it to every TM in the joint and to the MO and I, of course, won. He changed it.

When I got back in the next day he brought me into the huddle room and we had it out. There was absolutely no diplomacy on my part, I am not one to hold back. I asked him if he had a problem with me to just spit it out. Don't hold back and I wouldn't either. An hour later we emerged. I think we are starting to see eye to eye.

So, tonight the MO comes over and asks to speak with me. We get into his office and he says, "Do you smoke?"


"Then what the hell are we doing here? Lets go for a smoke."
As we are walking out people are staring, I say, "Hey why don't you swipe me out and I will tell everyone you fired me."

"Not funny."
But he is laughing. We get outside and light up.

"I just wanted to get your take on how things are going. How the new TM's are shaping up."

"And your asking me?"
The man is brave, hope he isn't looking for sugar coating.

"I ask you cuz I know you don't give a shit about hurting my feelings. You will just tell me how it is." apparently not looking for the sweetened or condensed version.

So I let him have it, everything that everyone was complaining about. The Q management, he said he would have a meeting with all TM's to make sure they truly understand the concept. Stupid things in the coaching tool that bring down our score, scripting problems,(he is working with the client to change this) lack of staffing on the evening and weekend shifts. Anything and everything I could think of. He barely got a word in.

All in all it was a very good 'meeting' I think we will see some changes for the better. The MO is a good guy, I like him. And I know you are saying, "It's a good thing for him that she does."

HEY! I am a nice person. But if I don't like where you got it, I can tell you where to put it.

No comments: