Tuesday, December 16, 2003

Its a dirty job...but someone has to do it.

Well, having a little trouble with the email since switching back to high speed internet. So, since Aliant has a new thing called Net Assistant. I thought I would give it a hook.

Its supposed to be like a chat.

Aliant Internet Member Services 08:50:26 Dec 16 2003
Your service request has been recieved and will be queued shortly.

Aliant Internet Member Services 08:50:34 Dec 16 2003
Your request has been received by the Aliant Internet Member Services, and has been put in the ConsumerEnglish queue until a Technical Support Agent is available. our hours of Operation are from 8am to 10pm, 7 days a week. If you are looking for support after hours please call the helpdesk at###-###_#### or visit our website.

Ok, so I have a bit of time, lets see....aparently just sit and wait. Then after a bit, I get this message.

Aliant Internet Member Services 09:43:45 Dec 16 2003
Your trouble report has been assigned to Technical Support Agent Peter S.

Great! Now we are getting somewhere. This is too cool.

Aliant Internet Member Services 09:43:46 Dec 16 2003
The Technical Support Agent has requested to close this incident.

WTF? Exactly a second after he was "assigned" the report, he asked to have it closed. So basically this Net Assistant is really just an assistant to the techs, to keep us from calling them by phone. Nice work. If you can get it.

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