Saturday, December 13, 2003

HELLO? Is this thing on?

Spending my days working my fingers to the bone. Ok, so it's not manual labour but it is cutting into my blogging and sleeping time. I am trying to get as much overtime in as humanly possible before Christmas. Thankfully, tonight is the last night of OT for the next paycheck so I can relax.

Pro has been great. I absolutely love it. It's sort of like sitting around socializing with your friends and every now and then you take a call. You would think the time goes by slow, but it doesn't because everyone is in the same boat.

The only down side is that the Undisclosed Customer Service Center� has forbid us from surfing the net or using instant messaging. This is because a few morons have abused the privilage by downloading games and installing Kazaa on the server, thus causing viruses to invade. Assholes! So the rest of us that were using adults, have to suffer.

Another thing that is sticking in my craw is PA's. These are Performance Assessments. You get one every 6 months and they more or less determine your raise. One thing that I am told effects it is volunteering for extra duties. Walking the floor to help out newbies, station checks and mentoring. There is one problem. You can volunteer, but the same handfull of people seem to get these jobs. WTF?

You bring it up to your team manager, "How do I get those cushy jobs?"

"Oh, just ask me."

"HELLO! What the hell do you think I am doing?" DUH!

For the past three days, it has been the same 3 people walking the floors. One of them I have never met, so I don't have an opinion on (hey, it happens), The second one has been off sick for a few weeks, and I don't think she has taken a call since she has been back. Nice girl, but while we are all working our asses off, doing OT what reward do we get? Dick all, that's what. The third is a man that on the few occasions that I have called and got him on the mentor line has given me the wrong information. So, basically its the blind leading the blind. But hey, he looks good and that's the main thing I guess.

The thing is, they (management) don't realize that they are causing a lot of grumbling on the floor. And when employees aren't happy? Customers don't get good service. They want us to go that extra mile, but with not so much as a nod from them.

So, I am done being suttle. (no really, I can be, don't laugh) I think I will take someone aside and see what I can accomplish on the QT.

Hey, it worked during training didn't it?

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