Those who can't?.....teach.
Well, that was a painful experience. With an entire day of training under my belt, I can safely say I am more confused than before I went in.
Firt of all, the trainer we have has never actually worked in pro. This we discovered after half the shift was over. I clued in after the 4th time she left the room to ask a question.
Basically she was reading the textbook. When I asked her, "So, what does that mean?"
She looked up and said, "Well, I don't know." Doesn't really inspire confidence. I could have read the textbook myself. I need input. Towards the end of the evening I asked another question,
"So, how much of that do we need to remember in order to do our jobs?"
"Well, you don't really need to know any of that, the customers will never ask you, and your tools will tell you anything you need to say or do."
Okey Dokey......what exactly am I doing here then?
She is a really nice person, but I think if you are going to teach the class, you should have at least done the job before. Practical experience would have been an asset. I am really worried now whether I will be able to do this job. I guess I will just have to bug the other ProCSR's for instruction when I hit the floor.
I hope at least the tools are not too different from what I am used to. Otherwise I am screwed.